Shipping policy

Shipping Policy

Last Updated: July 2026

At Pokette Shop, we are committed to providing our customers with a reliable, transparent, and convenient shipping experience. This Shipping Policy explains how we handle order processing, shipping methods, delivery times, tracking, and other important shipping-related information.

1. Order Processing

After you place an order with Pokette Shop, our team begins preparing your items for shipment.

Processing Time

  • Orders are typically processed within 1–5 business days after payment confirmation.

  • Processing time includes order verification, product preparation, quality checks, and packaging.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, such as holidays, special promotions, or product launches, processing times may take longer than usual. We appreciate your patience during these periods.

You will receive a confirmation email after placing your order and a shipping confirmation email once your order has been dispatched.

2. Shipping Methods and Delivery Times

Pokette Shop works with trusted shipping carriers to deliver your orders safely.

Estimated delivery times depend on:

  • Your shipping location

  • Selected shipping method

  • Carrier availability

  • Weather conditions

  • Holidays

  • Customs procedures (for international shipments)

Typical delivery estimates:

United States Orders

  • Processing: 3–6 business days

  • Shipping: 7–10 business days after dispatch

International Orders

  • Processing: 3–6 business days

  • Shipping: 7–20 business days after dispatch

Please note that delivery estimates are not guaranteed and may vary due to circumstances outside our control.

3. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (when available).

Tracking updates may take 24–72 hours to appear after your package has been shipped.

Customers can use the tracking number provided to monitor:

  • Shipment status

  • Estimated delivery progress

  • Carrier updates

If your tracking information has not updated for several days, please contact our customer support team for assistance.

4. Shipping Address Information

Customers are responsible for providing accurate shipping information at checkout.

Before completing your purchase, please verify:

  • Full name

  • Street address

  • Apartment/unit number (if applicable)

  • City

  • State/province

  • Postal code

  • Phone number

Pokette Shop is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Delays caused by incorrect shipping information

  • Additional shipping costs required to resend an order

If you notice an incorrect address after placing your order, contact us immediately. We will do our best to update the information before shipment, but changes cannot be guaranteed after the order has been processed.

5. Shipping Costs

Shipping costs are calculated based on:

  • Destination address

  • Package size and weight

  • Available shipping methods

The final shipping cost will be displayed during checkout before payment is completed.

From time to time, Pokette Shop may offer promotional shipping discounts or free shipping campaigns. Any applicable offers will be displayed on our website.

6. Delayed Orders

Although we work hard to ensure timely delivery, some delays may occur due to factors beyond our control, including:

  • Carrier delays

  • Severe weather conditions

  • Customs inspections

  • Incorrect addresses

  • High shipping volumes

  • Transportation disruptions

If your order is delayed, please contact us and we will help you check the latest shipping information.

7. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it:

  1. Check around your delivery location.

  2. Ask household members, neighbors, or building management if they received the package.

  3. Contact the shipping carrier for additional delivery details.

  4. Contact Pokette Shop if the issue remains unresolved.

Pokette Shop will assist customers in communicating with shipping providers, but we cannot guarantee replacement or refunds for packages confirmed as delivered by the carrier.

8. Damaged Packages

If your order arrives damaged:

  • Take clear photos of the package and damaged items.

  • Contact us within 7 days of delivery.

  • Include your order number and details about the damage.

We will review the information provided and determine the appropriate solution.

9. International Orders, Customs, and Import Fees

For international shipments, customers may be responsible for:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Local government charges

These fees are determined by the destination country and are not controlled by Pokette Shop.

Failure to pay customs charges may result in the package being returned, delayed, or abandoned. Any additional costs caused by unpaid customs fees may be the customer's responsibility.

10. Order Changes and Cancellations

If you need to modify or cancel your order, contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel the shipment.

If cancellation is approved before shipment, a refund will be issued according to our Refund Policy.

11. Contact Information

For any questions regarding shipping, delivery, or your order, please contact:

Pokette Shop
Email: contact@pokette.shop
Phone: +1 (479) 345-1674

Business Address:
4429 Bobcat Drive
Bloomfield Township, MI 48302
USA

We are committed to assisting our customers and providing the best possible shopping experience.