Refund policy

At Pokette customer satisfaction is our priority. We want you to enjoy your purchase and have a positive shopping experience. This Return and Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds.

By purchasing from Pokette Shop, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return, items must:

  • Be unused and in the same condition as received.

  • Be returned with original packaging, tags, accessories, and included materials (if applicable).

  • Include proof of purchase or order information.

  • Not show signs of damage, wear, alteration, or misuse.

Returns that do not meet these requirements may be refused.

2. Return Process

To request a return, please contact our customer support team before sending any items back.

Please provide:

  • Order number

  • Customer name

  • Email address used for the purchase

  • Product name

  • Reason for the return

  • Photos or videos of the item (if the product is damaged or defective)

Contact information:

Email: contact@pokette.shop
Phone: +1 (479) 345-1674

Do not send items back without first receiving return instructions from Pokette Shop.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received was damaged.

  • The wrong item was sent.

  • The product has a verified manufacturing defect.

We recommend using a trackable shipping service when returning items. Pokette Shop is not responsible for returned packages lost during transit.

4. Inspection of Returned Items

Once we receive your returned item, our team will inspect it to confirm that it meets the return requirements.

The inspection process may include checking:

  • Product condition

  • Packaging condition

  • Accessories and included items

  • Proof of purchase

After inspection, we will notify you whether your return has been approved or rejected.

5. Refund Policy

If your return is approved, a refund will be issued to your original payment method.

Refunds include:

  • The purchase price of the returned item

Refunds generally do not include:

  • Original shipping costs (unless the return is due to our error)

  • Return shipping costs

  • Customs duties, taxes, or import fees

Please allow your payment provider additional processing time after the refund is issued.

6. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Description of the problem

  • Clear photos or videos showing the issue

After review, we may offer:

  • Replacement of the item

  • Store credit

  • Refund

  • Another appropriate solution

7. Non-Returnable Items

Some products may not be eligible for return, including:

  • Items that have been used or damaged by the customer

  • Items missing original packaging or accessories

  • Clearance or final sale products

  • Gift cards (if applicable)

  • Personalized or customized items (unless defective)

8. Exchanges

If you would like to exchange an item, please contact us.

Exchanges are subject to:

  • Product availability

  • Return eligibility requirements

  • Inspection approval

If the requested replacement item is unavailable, a refund or store credit may be offered.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests can only be accepted before the order has been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedure described in this policy.

10. Refund Processing Time

After your return is approved:

  • Refunds are processed within 5–10 business days.

  • Your bank or payment provider may require additional time to display the refund.

Processing times may vary depending on your payment method.

11. Fraud Prevention

Pokette Shop reserves the right to refuse returns or refunds if we detect:

  • Fraudulent activity

  • Abuse of the return policy

  • Repeated unreasonable return requests

  • False claims regarding damaged or missing products

12. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact:

Pokette Shop

Email: contact@pokette.shop
Phone: +1 (479) 345-1674

Business Address:
4429 Bobcat Drive
Bloomfield Township, MI 48302
USA